What should I do if I think I have a gambling problem?

You can reach us via Live Chat (24/7 in Burmese) or by emailing support@mya97.im. Our support team is ready to help you find a solution honestly and without judgment.

For players 21+ only

mya97 Responsible Gaming

Gaming should be entertainment, nothing more. mya97 puts players' wellbeing first and always provides tools and guidance to help you play within your means.

Safe Gaming

What Responsible Gaming Means

We believe that fun and safety should go hand in hand when you play at mya97. Gaming is not a way to make money — you should play for entertainment, excitement, and enjoyment. Accepting that you may lose what you put in is the mindset of a responsible player.

If you find yourself gambling to get out of financial difficulty, chasing losses to try to win them back, or feeling a strong urge to keep playing no matter what, do not ignore those warning signs. Use the self-control tools we provide, and if you need further help, contact our support team right away.

Under 21 Not Permitted

Our Player Control Tools

Every mya97 player can use the tools below to set personal limits and play more responsibly.

Deposit Limit

You can set your own daily, weekly, or monthly deposit limit. If you want to change a limit, it can only be updated after a set cooling-off period — it cannot be changed immediately.

Time-Out

You can request a Time-Out to pause your play for anywhere from 1 to 30 days. Your account will be closed during that period and you will not be able to access any games.

Self-Exclusion

If you want to stop playing for an extended period, you can request Self-Exclusion. This locks your account for a longer duration, and even if you try to reopen it, it will not be available quickly.

Gaming History

You can check your game history and deposit / withdrawal records at any time. Full details are provided so you can review your own playing patterns and take action to manage them if needed.

Account Security

At mya97, with SSL encryption and strong account controls, your personal data is stored securely. You can change your password anytime, and 2-step verification protects your account from unauthorized access.

24/7 Burmese Language Support

For any gaming concerns, you can reach us anytime via Live Chat or email in Burmese. We are ready to help every player.

Problem Gambling Warning Signs

If any of the situations below sounds familiar, you may have a problem with gambling. Please take note and contact us right away.

Wanting to keep gambling with the hope of winning back money you have lost

Seeing gambling as a way to get through financial difficulties

Neglecting family or work responsibilities to gamble, without support from those around you

Feeling an urge to gamble even when you are not supposed to be playing

Your health, relationships, or financial situation getting worse because of gambling

Hiding the amount or frequency of your gambling from family and friends

How to Get Help

If you feel that gambling is becoming a problem, contact the mya97 support team right away. We put our players' wellbeing first and you can reach us at any time.

Live Chat — 24/7 Burmese-language support

[email protected]

Step-by-step Guide to Setting Limits

You can set your own controls through your mya97 account in just 4 steps.

Log In

Open the Responsible Gambling section

Select the "Responsible Gambling" section from your account settings.

Choose a limit

Pick from deposit limit, Time-Out, or Self-Exclusion as needed.

Confirm and apply

Once you confirm the setting, it will take effect immediately.

If you have any trouble doing this, you can ask the support team for help via Live Chat.

Financial Limit Details

Limit type	Minimum amount	Notes
Minimum deposit	5,000 Ks	Applies to all payment methods
Minimum withdrawal	30,000 Ks	Applies to all payment methods
Standard withdrawal processing time	10 to 45 minutes
Payment methods	KBZPay • Wave Money • AYA Pay • CB Pay • Bank transfer

Once you have set a personal limit, you can only play within that limit. Any increase to the limit will only be allowed after the set period has passed.

21+ Age Restriction Policy

Only players aged 21 and above may play at mya97. This policy reflects our commitment to child protection in Myanmar and to ensuring players are at an age where they can make sound decisions.

Age verification through a national ID can be carried out at the time of account creation and withdrawal. If verification fails, the account will be restricted and a withdrawal of funds will be processed.

mya97 states that gambling by anyone under 21 is strictly prohibited. We also ask parents to supervise their children to ensure they do not gamble.

Play responsibly and enjoy mya97 entertainment

Only play with money you can afford, set limits on how much you wager, and enjoy gambling as a form of entertainment. If you have questions, you can read through the FAQ.

Responsible Gambling FAQs at mya97

Only players aged 21 and above may play at mya97. Anyone under 21 is strictly prohibited from playing, and verification is carried out using a national ID.

Log in via mya97 Login, go to Account Settings > Responsible Gaming, and set a daily / weekly / monthly deposit limit of your choice. The limit takes effect immediately once it is set.

No. The Self-Exclusion period is a core part of our player protection policy. Your account will not be reopened until the period has ended. After it expires, you can request to reopen it through our support team.

You can reach us via Live Chat (24/7 in Burmese) or by emailing [email protected]. Our support team is ready to help you find a solution honestly and without judgment.

Time-Out lets you pause your play for a set period of 1 to 30 days, after which your account reopens automatically. Self-Exclusion is a longer suspension where you must personally request to reopen your account once the period ends.

Yes. Log in to your mya97 account to check your betting history and deposit / withdrawal records at any time. This information is useful for reviewing and managing your own play habits.