Personal Data Protection

mya97 Privacy
Policy

This policy openly explains how mya97 collects your personal information, the purposes for which it is used, and how it is protected.

SSL Encryption
Data Protection
Last revised: 1 November 2026

Introduction — About This Policy

mya97 is an online casino platform for Myanmar players, and we take the security and transparency of your personal information very seriously. This Privacy Policy ("Policy") applies to players ("you", "user") who use the mya97.im website and its related services.

By accessing and using our platform, you are considered to have accepted the terms of this Policy. We therefore encourage you to read the full policy carefully. If you have any questions about this Policy at any time, you can reach us at [email protected] or ask through Live Chat.

Types of Information We Collect

mya97 collects only the information that is strictly necessary to deliver our service effectively. The types of information we collect are as follows—

1.1 Information provided at registration

  • Name, date of birth and personal identification details
  • Email address
  • Phone number (for verification only)
  • Your chosen password (stored as a hash)

1.2 Financial information

  • Deposit and withdrawal transaction records
  • Payment method details (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
  • National ID or relevant documents submitted for customer verification (KYC)

1.3 Game records

  • Game types played and active session times
  • Bet amounts, winnings and bonus usage history
  • Customer support requests

1.4 Technical Information

  • IP address, browser type and version
  • Device information used (phone / computer model)
  • Site access time and session duration
  • Cookies and similar tracking technologies (to remember your preferences)

How we collect your information

We collect your information through the following methods—

  • Direct submission — Information you provide yourself when registering, making a deposit, submitting KYC, or filling out a form.
  • Automatic collection — Technical information collected from cookies and server logs when you visit the website.
  • Third-party sources — Verification results provided by financial verification service companies and fraud prevention services (this information is only collected when required by law).

Why we use your information

We use the information we collect only for the purposes for which it was collected, and no further than necessary—

4.1 To manage your account

To correctly identify you when verifying registration, processing logins, and issuing bonus payments.

4.2 To process financial transactions

To carry out payment verification, anti-money laundering (AML), and Know Your Customer (KYC) processes when handling deposits and withdrawals.

4.3 To provide customer support

When assisting you via Live Chat and email, we refer to collected records to resolve your issues quickly and accurately.

4.4 To support responsible gambling

To analyse playing patterns and provide protection if problematic behaviour arises, and to apply self-imposed limits you have set.

4.5 To improve our service

We refer to collected data to identify and fix site performance and technical issues, and to improve the player experience.

4.6 To fulfil legal obligations

We process your information when we are required to fulfil legal obligations. This is done only when there is a lawful basis for doing so.

Cookies Policy

Cookies are small files stored in your browser that help keep your visit running smoothly and remember your playing preferences. The types of cookies we use are—

  • Strictly necessary cookies — Essential for maintaining login sessions and security checks; if these cookies are disabled, the site may not function properly.
  • Functional cookies — Help remember your language preferences and display settings.
  • Analytics cookies — Help collect statistical data on how many people visit the site; these cookies are not linked to personal information.

You can reject certain cookies by changing your browser settings. However, please be aware that disabling strictly necessary cookies may affect the quality of some services.

Who we share your information with

mya97 does not sell your personal information to third parties. However, we share it when necessary in the following situations—

  • Payment service providers — Only the information necessary to process financial transactions with providers such as KBZPay, Wave Money, AYA Pay, and CB Pay
  • Legal requests — When required by a legitimate regulatory authority, cybersecurity authority, or court order
  • Fraud prevention companies — When it is strictly necessary to carry out initial checks with services that investigate financial crime, in order to protect your interests

All third parties we work with are companies that have signed a data protection agreement.

How long data is retained

We retain your information only for as long as necessary—

  • While your account is active — Data is kept for as long as your account remains open; after closure, financial and gameplay records may be retained for up to 5 years as required by law
  • KYC Records — Retained in accordance with legal financial protection requirements
  • Customer Service Records — Retained for up to 2 years after a player's account is closed
  • Cookies Data — Session Cookies are deleted when the browser is closed; persistent Cookies are deleted when their set expiry period ends

When the data retention period expires, we will securely delete or anonymise your information.

Player Rights

Every player using our service has the following rights regarding their personal data—

Right to Access

You can ask us what personal data we hold about you, and we will send you a copy of that data.

Right to Correction

If any personal data we hold about you is incorrect, you can request a correction via [email protected].

Right to Request Deletion

You can request that your personal data be deleted, as long as it is not data we are legally required to retain; this request will be fulfilled when your account is fully closed.

Right to Restrict Processing

You can request that we limit how your personal data is handled, except where processing is strictly necessary.

Right to Complain

If you have concerns about how your personal data is handled, you can contact us at [email protected]. We will respond within the required timeframe.

All requests relating to the above rights can be submitted via our 24/7 Live Chat or by emailing [email protected].

Data Security Measures

mya97 uses industry-standard, multi-layered security technologies to protect your personal data from unauthorised access, destruction, or disclosure—

  • SSL/TLS Encryption — All data transmitted between the site and server is handled through a secure channel
  • Hashed Passwords — Your password is stored using a hashing algorithm so that we can never see it
  • Access Control — Access to data is restricted to staff with a legitimate business need and is governed by internal guidelines
  • Regular Audits — We review our security posture at regular intervals and fix any vulnerabilities immediately
  • Cyber Threat Protection — Firewall, DDoS protection, and intrusion detection systems are in place

If a data breach occurs, we will promptly notify the affected players and the relevant authorities in accordance with legal requirements.

Under 21 Protection

mya97 services are for players aged 21 and above only. If we become aware that personal data belonging to a person under 21 has been collected, we will immediately delete that data and close the account.

Date of birth verification is carried out at registration, and age confirmation is also included in the KYC verification process.

Policy Changes

We may update this Privacy Policy in response to changes in our services, technology, or legal requirements. When a policy update is made, it will be announced prominently at the top of the site, and the "Last Updated" date on this page will be revised.

If you continue using the platform after a policy change is announced, you will be considered to have accepted that change. If you do not agree with a policy change, you can contact us at [email protected] to request that your account be closed.

Contact Channels

If you have any questions, requests, or complaints regarding this Privacy Policy, you can reach mya97 through the following support channels—

  • Email — [email protected] (privacy-related enquiries will be handled as a priority)
  • Live Chat — 24/7 service in Burmese — connect directly via the Live Chat on the site

We are committed to handling every contact quickly and transparently. Protecting your personal data is one of mya97's core responsibilities.

Privacy Protection Quick Answers

We collect the name, date of birth and contact details you provide at registration, payment records, KYC submissions, game history, and technical data from your site visits (IP, browser, device). We do not collect any information that is not strictly necessary.

Never. mya97 does not sell player personal information to third parties under any circumstances. We share only the minimum necessary information with payment service providers and when required by law.

It is kept for as long as your account is active. After your account is closed, financial and game records may be retained for up to 5 years as required by law. KYC records are retained in line with financial compliance requirements.

Yes. You can request deletion of any information that is not required to be retained by law. Contact us at [email protected] to make your request and we will take care of it. The request will be fulfilled when your account is fully closed.

You can turn off analytics cookies, but if you turn off essential session cookies your login experience will not run smoothly. We recommend allowing essential cookies so you can access the full service.

Send an email to [email protected] stating which information needs to be corrected, providing the correct details, and attaching supporting evidence. We will review and update it for you.

Whenever the policy is updated, we will announce it prominently at the top of the site and update the "Last revised date" on this page. The announcement will also state that your continued use of the site means you accept the changes.